Shipping & Delivery

Shipping & Delivery

What happens after I place my order?

You will receive an order confirmation at the email address provided at checkout. Please check your junk or spam folder if you do not see it in your inbox.

Orders are usually dispatched within 1–3 business days. During peak periods, please allow up to 6 business days for dispatch.

When will I receive my order?

Our current average delivery timeframe is 8–14 business days once dispatched.

Please note that all shipping timeframes exclude any customs or clearance delays.

Do you offer free shipping?

Yes, we are proud to offer free worldwide shipping on all orders.

Where will my package ship from?

Ever & Moon is a small Australian business. To help us offer affordable worldwide shipping and a great price point for our customers, we work with a trusted logistics partner in China to fulfil orders.

How do I track my order?

Once your order has been shipped, you will receive a shipping confirmation email with your tracking number.

Tracking information can take 2–4 business days to update, so please allow some time for your tracking link to become active.

What happens if I entered the wrong address?

If you notice an error in your shipping address, please contact us immediately with the subject line “URGENT” so we can try to update it before your order is dispatched.

If an order has already been shipped, we may not be able to make changes. If a package cannot be delivered due to an incorrect or insufficient address, we unfortunately cannot offer compensation or replacement.

Help, I think my order is lost.

If your tracking has not updated, please allow a few business days for the courier system to refresh.

If your order has not arrived within 30 days, please contact us so we can look into it for you.

Lost or stolen orders

Ever & Moon is not responsible for lost or stolen items that have been confirmed as successfully delivered by the courier. We are unable to reimburse or replace orders that are confirmed as delivered but later reported as lost or stolen.

Returns & Exchanges

What is your return policy?

We offer a 30-day return policy on most products. Items must be unused and in their original packaging.

Please contact us before sending your item back so we can provide the correct return instructions.

Do you offer exchanges?

Yes, we offer exchanges for defective or damaged items. Please contact our customer service team as soon as possible so we can help arrange a solution.

Payments

What payment methods do you accept?

We accept major credit cards including Visa, Mastercard and American Express, along with PayPal and other secure payment options available at checkout.